The following Terms and Conditions govern and apply to your use of or reliance upon this website maintained by Doubletap Sports (the “Website”)
Your access or use of the Website indicates that you have read, understand and agree to be bound by these Terms and Conditions and any other applicable laws, statutes and/or regulations. We may change these Terms and Conditions at any time without notice, effective upon its posting to the Website. Your continued use of the Website will be considered your acceptance to the revised Terms and Conditions.
1. INTELLECTUAL PROPERTY
All intellectual property on the Website (except for User Generated Content, as defined below) is owned by us or our licensors, which includes materials protected by copyright, trademark, or patent laws. All trademarks, service marks and trade names are owned, registered and/or licensed by us. All content on the Website (except for User Generated Content, as defined below), including but not limited to text, software, code, designs, graphics, photos, sounds, music, videos, applications, interactive features and all other content is a collective work under Canadian and other copyright laws and is the proprietary property of the Company; All rights reserved.
2. USE OF COMPANY MATERIALS
We may provide you with certain information as a result of your use of the Website including, but not limited to, documentation, data, or information developed by us, and other materials that may assist in the use of the Website or Services (“Company Materials”). The Company Materials may not be used for any other purpose than the use of this Website and the services offered on the Website. Nothing in these Terms of Use may be interpreted as granting any license of intellectual property rights to you.
3. USER GENERATED CONTENT
“User-Generated Content” is communications, materials, information, data, opinions, photos, profiles, messages, notes, website links, text information, music, videos, designs, graphics, sounds, and any other content that you and/or other Website users post or otherwise make available on or through the Website, except to the extent the content is owned by us.
4. ACCOUNT AND ACCOUNT USE
If your use of the Website requires an account identifying you as a user of the Website (an “Account”):
a) you are solely responsible for your Account and the maintenance, confidentiality and security of your Account and all passwords related to your Account, and any and all activities that occur under your Account, including all activities of any persons who gain access to your Account with or without your permission;
b) you agree to immediately notify us of any unauthorized use of your Account, any service provided through your Account or any password related to your Account, or any other breach of security with respect to your Account or any service provided through it, and you agree to provide assistance to us, as requested, to stop or remedy any breach of security related to your Account, and
c) you agree to provide true, current, accurate and complete customer information as requested by us from time to time and you agree to promptly notify us of any changes to this information as required to keep such information held by us current, complete and accurate.
5. PAYMENT
When you make a purchase on the Website, you agree to provide a valid instrument to make a payment. Pay attention to the details of the transaction, as your total price may include taxes, fees, and shipping costs, all of which you are responsible. When you provide a payment instrument to us, you confirm that you are permitted to use that payment instrument. When you make a payment, you authorize us (and our designated payment processor) to charge the full amount to the payment instrument you designate for the transaction. You also authorize us to collect and store that funding instrument, along with other related transaction information.
If you pay by credit or debit card, we may obtain a pre-approval from the issuer of the card for an amount as high as the full price. If you cancel a transaction before completion, this pre-approval may result in those funds not otherwise being immediately available to you.
We may cancel any transaction if we believe the transaction violates these Terms, or if we believe doing so may prevent financial loss. In order to prevent financial loss to you or to us, we may contact your funding instrument issuer, law enforcement, or affected third parties (including other users) and share details of any payments you are associated with, if we believe doing so may prevent financial loss or a violation of law.
6. SALE OF GOODS AND SERVICES
We may sell goods or services or allow third parties to sell goods or services on the Website. We undertake to be as accurate as possible with all information regarding the goods and services, including product descriptions and images. However, we do not guarantee the accuracy or reliability of any product information and you acknowledge and agree that you purchase such products at your own risk.
7. SHIPPING, DELIVERY AND RETURN POLICY
PLEASE NOTE: Shipping charges are added at the time the product is actually shipped and the total weight is known. At NO time is the shipping included. If you would like a quote prior to shipping, please make a note in the comments, or email us with your order # in the subject line. Please contact us or place a note in your order prior to checkout for A SHIPPING QUOTE. We will not charge until you have approved the quote.
DoubleTap Sports normally ships via Canada Post but can ship through Purolator, UPS or FedEx. If one of these methods is selected please note that extra fees may be incurred by the customer. We will attempt to provide you with an estimate for UPGRADED couriers, and response with approval is required before we proceed.
Standard Canada Post Insurance is $100. Should you require extra, please let us know at the time of ordering.
IF YOU DO NOT PURCHASE ADDITIONAL INSURANCE, WE CANNOT CLAIM MORE THAN $100 ON YOUR BEHALF, AND CANNOT REFUND YOU FOR YOUR LOST/NOT DELIVERED/DAMAGED ITEMS!
DoubleTap Sports Inc. is not responsible for errors in shipping, lost, missing, damaged or stolen packages and CANNOT guarantee delivery dates. This is the sole responsibility of Canada Post (or upgraded courier). We cannot control unforeseen events or errors once your package has left our facility.
It is essential that you verify all information is correct in your order prior to shipping. Addresses that are incorrect MAY potentially be corrected by the Canada Post (or upgraded carrier), but is typically sent back to our facility. Address errors such as incorrect postal codes cannot be corrected once the item has left our facility. If the error results in items sent back to DoubleTap Sports Inc. due to incorrect input by a customer, they will incur additional shipping charges to ship items to the corrected address.
You agree to ensure payment for any items you may purchase from us and you acknowledge and affirm that prices are subject to change. When purchasing a physical good, you agree to provide us with a valid email and shipping address, as well as valid billing information. We reserve the right to reject or cancel an order for any reason, including errors or omissions in the information you provide to us. If we do so after payment has been processed, We will issue a refund to you in the amount of the purchase price. We also may request additional information from you prior to confirming a sale and we reserve the right to place any additional restrictions on the sale of any of our products.
For the sale of physical products, we may preauthorize your credit or debit card at the time you place the order or we may simply charge your card upon shipment. You agree to monitor your method of payment. Shipment costs and dates are subject to change from the costs and dates you are quoted due to unforeseen circumstances.
Shipping Brass, Projectiles or Targets:
Brass and Projectiles can be shipped via Expedited or Xpresspost via Canada Post. It can also be shipped using a courier, or upgraded carrier. Due to the weight/size of these items, shipping can be expensive. If you would like a shipping quote prior to purchase or send, please contact us, or add it in the comments of your order, and we will provide you with a shipping quote prior to sending the item. If no request or note is made, a shipping cost will be added to your order, for which the customer is wholly responsible. If several boxes/types/bundles are ordered, the order may be divided into two or more parcels, due to weight/size limitations as outlined by the shipping carriers. Additional shipping costs may apply. If you would like to use a carrier besides Canada Post to ship, please contact us or add it to the comments of your order. Brass and Projectile quantities are determined by weight from the manufacturer. Quantities listed on the packaging, and on our website are approximate.
Shipping Powder, Primers and Ammo:
We are unable to ship powder, primers or ammo through regular carriers at this time. We can ship via Canpar, or make the product available for in-store pick up from our Mississauga location. These items shipped through Canpar are subject to a “dangerous goods” fee. Please contact us for a shipping quote, or leave a comment in your order. We are working on providing customers with estimates prior to order and will hopefully be able to provide you with this service in the near future.
Free Shipping Offers:
From time to time, we may offer Free Shipping with a minimum price order. This applies only to shipping WITHIN CANADA and does not apply to shipping to the US, or International Orders. In addition, it typically does not apply to ammo, projectiles, brass, targets, powder, primers, hazardous or oversize items, as they require additional shipping charges.
For Firearms and Ammunition in Canada:
Please call, email or add as a comment in your shopping cart prior to checking out the following information:
Firearms license number (PAL/RPAL)
Expiry date
Full address and telephone number
Orders outside of Ontario also require home range information, including the range name, address and phone number. Please be aware that out of province orders may take additional time to complete the transfer of restricted firearms, prior to shipping.
Shipping Errors
DoubleTap Sports strives to be error-free but sometimes accidents do happen. If it does, please contact us immediately. We will do our best to remedy the situation. The item returned must be unused and still in the original packaging or extra fees may be incurred.
If there is an error in shipment such as the incorrect product being shipped, please contact us immediately by telephone, letter or email. We will reship the correct product at no additional charge to you if we have made the error. Should the product not be returned new, unused and in the original packaging charges will be incurred. For items sent back to us, or sent to the wrong address due to customer or Canada Post (or upgraded carrier) error will be re-shipped at the customer’s expense. We provide customers with a Canada Post (or upgraded carrier) tracking number and expect packages to be delivered in a timely manner. We do our best to ensure speedy delivery, but are not responsible for errors in shipping, lost, missing, damaged or stolen packages and CANNOT guarantee delivery dates. This is the sole responsibility of Canada Post (or upgraded courier) and while rare, shipping issues do occur. We cannot control unforeseen events or errors once your package has left our facility. DoubleTap Sports cannot provide you with an immediate refund for lost, missing or damaged items. We will create a service ticket, and monitor the situation on your behalf, as the sender, and do our best to keep you informed. This time frame is determined by the carrier, not by DoubleTap Sports Inc. We must wait until the conclusion of the investigation to determine what, if any refund is applicable, particularly in cases where additional insurance was not purchased.
International Shipping
We reserve the right to correct shipping methods and costs for what is appropriate to your order and destination. We are not responsible for issues with customs in the destination country, it is the customer’s responsibility to ensure the order is not subject to legal restrictions and is solely their responsibility to communicate with local customs agencies and incur any fees or duty.
For any questions, concerns, or disputes, you agree to contact us in a timely manner at the following:
DoubleTap Sports
10-1330 Midway Blvd
Mississauga, ON
L5T2K3
1-888-901-8110
If you are unhappy with anything you have purchased on our Website, you may do the following:
If you experience a defect with any item you have purchased, please contact us, and we will advise if the item is warrantied by the manufacturer. If there is a manufacturer defect then the manufacturer warranties the product. If DoubleTap Sports is the manufacturer, it will be warrantied accordingly. If the item is new and arrives damaged/missing parts, please contact us with 7 days of receiving the item, and we will do our best to remedy the situation.
NO RETURNS/CREDIT/EXCHANGE GIVEN ON SALES OF powder, ammunition, open/partially used boxes of projectiles and brass, open bottles of grip gel, oil or any other consumable product. These products are FINAL SALE. Please research or ask about these products prior to purchase.
If there is an error in shipment such as the incorrect product being shipped, please contact us immediately by telephone, letter or email. We will reship the correct product at no additional charge to you if we have made the error. Should the product not be returned new, unused and in the original packaging charges will be incurred.
For items sent back to us, or sent to the wrong address due to customer or Canada Post (or upgraded carrier) error will be re-shipped at the customer’s expense. We do our best to ensure speedy delivery, but are not responsible for errors in shipping or cannot guarantee delivery dates. We send customers their Canada Post (or upgraded carrier) tracking number and expect packages to be delivered in a timely manner. However, we cannot control unforeseen events or errors once your package has left our offices.
If you wish to return a product for any other reason we will assess each return on a case by case basis and the outcome is subject to our discretion. We MAY provide store credit/refund, as long as the item is returned new, unused and in the original packaging. If the product is not returned in resale condition, charges will be incurred.
Returns may be subject to a minimum 25% restocking fee. This is evaluated on a case by case basis and may be enforced at any time.
8. ACCEPTABLE USE
You agree not to use the Website for any unlawful purpose or any purpose prohibited under this clause. You agree not to use the Website in any way that could damage the Website, the services or the general business of Doubletap Sports.