If you experience a defect with any item you have purchased, please contact us via EMAIL, and we will advise if the item is warrantied by the manufacturer. If there is a manufacturer defect then the manufacturer warranties the product. If DoubleTap Sports is the manufacturer, it will be warrantied accordingly. If the item is new and arrives damaged/missing parts, please contact us with 7 days of receiving the item, and we will do our best to remedy the situation.
NO RETURNS/CREDIT/EXCHANGE GIVEN ON SALES OF custom or special orders, powder, ammunition, open/partially used boxes of projectiles and brass, open bottles of grip gel, oil or any other consumable product. These products are FINAL SALE. Please research or ask about these products prior to purchase.
If there is an error in shipment such as the incorrect product being shipped, please contact us immediately by telephone, letter or email. We will reship the correct product at no additional charge to you if we have made the error. Should the product not be returned new, unused and in the original packaging charges will be incurred. For items sent back to us, or sent to the wrong address due to customer or Canada Post (or upgraded carrier) error will be re-shipped at the customer's expense. We do our best to ensure speedy delivery, but are not responsible for errors in shipping or cannot guarantee delivery dates. We send customers their Canada Post (or upgraded carrier) tracking number and expect packages to be delivered in a timely manner. However, we cannot control unforeseen events or errors once your package has left our offices.
If you wish to return a product for any other reason we will assess each return on a case by case basis and the outcome is subject to our discretion. We will provide store credit/refund, as long as the item is returned new, unused and in the original packaging. If the product is not returned in resale condition, charges will be incurred.
Returns may be subject to a minimum 20% restocking fee, IF NOT returned in new RESALE CONDITION with all original tags and packaging intact.
All applicable duties and taxes will be paid by the package recipient on International shipments.